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Terms of Use – Shipping Policy
Orders are shipped from our partner warehouse located in Egypt.
We strive to make your experience on our website as smooth and efficient as possible and make every effort to ensure timely delivery of your order.
Shipping Fees
A fixed delivery charge of €6.99 applies to orders under €99.
Free delivery is available for all orders over €99, unless otherwise specified.
Worldwide Shipping
We proudly offer worldwide shipping on all orders, except in countries subject to logistical or regulatory restrictions.
Processing Time
Orders are processed and dispatched within 48 business hours after payment confirmation.
During high-demand periods (such as sales, promotions, or Ramadan), processing times may extend up to 8 business days.
Please note that local weekends (Friday) are excluded from processing times.
Estimated Delivery Time
Estimated delivery time is typically between 3 to 7 business days, depending on the destination country and customs procedures.
Delivery times may vary due to external factors beyond our control.
Shipping Origin & Carrier
All items are shipped from Egypt via:
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DHL Express
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UPS Express
Tracking Information
Each shipment includes a tracking number sent via email.
Orders can be tracked on:
Shipping Address
Orders are shipped exclusively to the address provided at checkout.
Customers are responsible for ensuring the accuracy of their shipping information. We cannot be held responsible for delays or losses due to incorrect address details.
Customs, Duties & Taxes
Orders are shipped from Egypt.
Customs duties, import taxes, and additional charges may apply depending on the destination country.
These charges are the sole responsibility of the customer.
We have no control over customs policies and cannot predict the amount of these charges.
Product Availability
In the event that an item becomes unavailable after purchase, we will notify you via email or WhatsApp.
You may be offered an updated delivery timeline or a partial refund for the unavailable item.
Questions?
If you have any questions regarding our shipping policy, please contact us at: